Privacy policy

Effective Date: December 31, 2024
Last Updated: December 31, 2024

At Coinza Market (shop.coinza.io), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with applicable laws, including the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for processing your personal data is:

Coinza Market
Email: cs@coinza.io
Location: Singapore

2. Information We Collect

We collect and process the following types of personal data:

A. Information You Provide

Account Information: Name, email address, password, and other details required for registration.
Transaction Data: Billing and shipping address, payment method, and purchase details.
Support Requests: Any information shared when contacting our support team.

B. Information Collected Automatically

Device and Browser Data: IP address, browser type, device information, and operating system.
Usage Data: Pages visited, time spent on the website, and clickstream data.
Cookies: Information collected through cookies and similar technologies. (See our Cookie Policy for more details.)

3. How We Use Your Data

We use your personal data for the following purposes:

Account Management: To create, maintain, and secure your account.
Order Processing: To fulfill and deliver your purchases.
Communication: To send transactional emails, respond to inquiries, and provide updates.
Personalization: To improve user experience and recommend products.
Security: To monitor and prevent fraud or unauthorized access.
Legal Compliance: To fulfill obligations under applicable laws, such as tax reporting.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: For marketing communications and optional services.
Contractual Necessity: To fulfill your orders and provide customer support.
Legal Obligation: To comply with legal and regulatory requirements.
Legitimate Interest: For improving services, enhancing security, and fraud prevention.

5. Sharing Your Data

We do not sell or rent your personal data to third parties. However, we may share your data under the following circumstances:

Service Providers: With trusted partners for payment processing, delivery, and IT support.
Legal Obligations: To comply with court orders, law enforcement, or regulatory requirements.
Business Transactions: In case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once retention periods expire, we securely delete or anonymize your data.

7. Your Rights Under GDPR

As a data subject, you have the following rights:

Access: Request a copy of the personal data we hold about you.
Rectification: Correct inaccurate or incomplete information.
Erasure: Request deletion of your data (Right to be Forgotten).
Restriction: Restrict processing of your data under certain conditions.
Data Portability: Receive your data in a structured, machine-readable format.
Objection: Object to data processing based on legitimate interests or direct marketing.
Withdraw Consent: Withdraw your consent at any time, where applicable.

To exercise these rights, contact us at cs@coinza.io.

8. Data Security

We implement robust security measures to protect your personal data from unauthorized access, loss, or alteration. These include encryption, firewalls, and regular security audits. However, no method of transmission over the internet is 100% secure.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. For more information, refer to our Cookie Policy.

10. International Data Transfers

If you access our services from outside Singapore, your data may be transferred to and processed in Singapore. We ensure such transfers comply with applicable data protection laws.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated via email or website notifications.

13. Contact Information

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us: