Effective Date: December 31, 2024
Last Updated: December 31, 2024
At Coinza Market (shop.coinza.io), we aim to ensure customer satisfaction with every purchase. This Refund Policy outlines the conditions and processes for refunds and returns.
1. General Conditions for Refunds
Refunds may be granted under the following circumstances:
- Defective or Incorrect Products: If the product is defective, damaged, or not as described.
- Service Unavailability: If a purchased service or digital product cannot be delivered due to technical issues.
- Non-Delivery: If you do not receive the product or service within the specified timeframe.
2. Non-Refundable Items
The following items and scenarios are non-refundable:
- Digital products or services once accessed or downloaded.
- Change of mind after purchase.
- Products or services purchased with promotional or discounted offers, unless otherwise stated.
3. Refund Request Process
To request a refund:
- Contact Us: Email us at cs@coinza.io with your order ID and a detailed explanation of the issue.
- Provide Evidence: Attach any relevant proof (e.g., screenshots, error messages, photos of damaged items).
- Submit Within Deadline: Refund requests must be made within 14 days of purchase or delivery, whichever is later.
4. Refund Approval
- Review Process: We will review your request and notify you of the approval or rejection of your refund within 5 business days of receiving your request.
- Approval Criteria: Refunds will only be approved if the issue falls under the eligible conditions outlined above.
5. Refund Method
- Refunds will be processed to the original payment method used during the purchase.
- Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider.
6. Cancellation Policy
- Orders may be canceled before they are fulfilled or delivered.
- Once an order is fulfilled or delivered, it cannot be canceled, and you must follow the refund request process.
7. Contact Us
For refund inquiries or assistance, please reach out to us:
Coinza Market
Email: cs@coinza.io
Location: Singapore
By making a purchase on our website, you agree to this Refund Policy.